Flat-rate US shipping on every order

Packed in 1 to 2 business days, delivered in 3 to 6

30-day returns on unworn pieces

STARDUST Botanicals LLC Online
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Questions and answers

FAQ

Short answers about orders, delivery, returns and paying by invoice.

How much is shipping?

Flat-rate shipping anywhere in the US, whatever you order. Orders leave Long Beach, New York by USPS or UPS and typically arrive in 3 to 6 business days.

What is your return policy?

30 days from delivery for unworn items with tags attached. Email [email protected] with your order number and we will send a return label. Refunds go back by the same method you paid.

Do your clothes run big?

Most tops are cut boxy with a dropped shoulder, so they fit roomier than a standard tee in the same size. Size down for a closer fit. Each product page lists the chest and length measurements in inches.

Will my order shrink?

Jersey and fleece are pre-washed and shrink under 2 percent. Raw selvedge denim is unwashed and shrinks about 1 inch in length on the first soak. Flannel shrinks about 2 percent.

Where are things made?

Jersey, fleece, denim, cargos and most accessories are sewn in Los Angeles. The wool overcoat and leather bomber are sewn in New York. Fabrics come from mills in the US, Japan, Scotland, Portugal and Italy, and each product page names the source.

Do you restock sold-out sizes?

Core pieces in Black, Chalk and Moss are restocked every few weeks. Seasonal colours are made once, and when they are gone they are gone.

Can I exchange for a different size?

Yes. Send the item back within 30 days and tell us the size you want. If it is in stock we ship the replacement the day your return arrives.

How do I pay?

By bank transfer against an emailed invoice. Place the order, and within one business day we email an invoice with the bank details; your order ships once the transfer has cleared. Card payment at checkout is coming and will be announced here. Payments are received by the company that operates this store, so the name on your statement can differ from the store name.

How do I reach you?

Email [email protected]. We answer within one business day, Monday to Friday. Please do not send card details or passwords by email.

More about delivery and returns: Shipping & returns.

Flat-rate US shipping

Packed in 1 to 2 business days. Tracked, delivered in 3 to 6.

Secure checkout

Pay by bank transfer against an emailed invoice. No card data stored.

30-day returns

Unworn with tags. Email us and we send the label.