Questions and answers
FAQ
Short answers about orders, delivery, returns and paying by invoice.
How much is shipping?
Flat-rate shipping to any US address, whatever you order. The rate is shown at checkout before you pay. Orders go out by USPS or UPS Ground and typically arrive in three to six business days.
What is your return policy?
Thirty days from delivery for unworn, unwashed items with tags attached. Email [email protected] with your order number and we will send a return label. Refunds go back by bank transfer within five business days of receiving the return.
How do your sizes run?
Tees and fleece are cut boxy and run true to the measurements on each listing. If you are between sizes or want a closer fit, go down. Jackets are sized to go over a hoodie, so take your usual size. The full chart is on the Fabric, Fit and Care page.
Will the heavyweight tee shrink?
It is garment-washed before it leaves the factory, so shrinkage at home should be under 2 percent, about half an inch in length. Wash cold and tumble low to keep it that way.
Where are your clothes made?
Most tees, fleece, denim and jackets are sewn in Portugal. The leather bomber is made in Istanbul. The puffer, track shorts and nylon bag are made in Vietnam, the caps and bucket hat in China, the belt in Maine and the tote in the United States. Each listing names its origin.
Do you restock sold-out sizes?
Yes. Core styles stay in the range and are restocked in the same fabric from the same factory. If a size is out, email us and we will tell you the expected date.
Can I exchange for a different size?
Yes. Return the original within 30 days and place a new order for the size you want, or email us and we will arrange a direct exchange if the size is in stock.
How do I pay?
By bank transfer against an emailed invoice. Place the order, and within one business day we email an invoice with the bank details; your order ships once the transfer has cleared. Card payment at checkout is coming and will be announced here. Payments are received by the company that operates this store, so the name on your statement can differ from the store name.
How do I reach you?
Email [email protected]. We answer within one business day, Monday to Friday. Please do not send card details or passwords by email.
More about delivery and returns: Shipping & returns.